Synopsis
This case highlights various diversity management practices adopted by organizations across different industries and countries. Examples include Tesco’s age-inclusive hiring policies, BC Tel’s multilingual customer service initiative, Ebco Industries’ multicultural workforce, Rabobank’s intranet site on diversity, and the US Air Force’s training programs on equal opportunity. These cases illustrate how organizations implement diversity policies to enhance workplace inclusion, improve customer relations, and foster a more equitable work environment. The case also underscores the impact of leadership philosophy and systemic interventions on fostering diversity.
Intended Learning Outcomes (ILOs)
- Analyse how diversity management practices contribute to organizational success.
- Evaluate the role of leadership in shaping inclusive workplaces.
- Identify the challenges and benefits of diversity initiatives in different sectors.
- Apply relevant diversity management theories to real-world corporate practices.
Target Courses and Programs
Human Resource Management (Undergraduate & MBA); Organizational Behaviour (Undergraduate & MBA); Diversity Management (MBA & Executive Education)
Authors: Nicolina Kamenou-Aigbekaen and Jawad Syed
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